Mira, Jun 26, 2023

Сервис хромает

Кондиционер не работал, на эти жалобы сотрудники дали понять, что если вас не устраивает, можете съехать. Такое отношение было впервые на моей практике

И., Jun 15, 2023

Первоначально представлен плохой номер; долгий возврат депозита; отсутствие реакции на письма

Первоначально заселили в шумный номер с запотевших грязным окном. Переселили только на следующий день. Новый представленный номер - хорошего уровня, соответствующий отелю. С момента проживания, 30 мая и до сих пор, 15 июня так и не возвращен депозит 200 евро. Несмотря на несколько писем в адрес отеля...

Therese R., Apr 13, 2025

The room was very hot and the advertised air conditioning is seasonal and hadn’t been turned on yet. We were told to open the window and had two fans circulating air. There were many pigeons outside our room, some landing on our window sill so we closed the window. We never received housekeeping service. On our first day we returned to the hotel after 4 pm and put the do not disturb on. On the second day we asked the housekeeper to clean our room as we left the hotel in the morning and he was 8n the hallway right outside our room. It hadn’t been cleaned when we returned mid day so we asked again at the front desk and left for lunch. When we returned at 3 pm it still hadn’t been done so we gave up and had a nap. We ran out of toilet paper and tissue and the garbage cans were full (they were very small). For over 350 euros a night I think this is unacceptable. At checkout no one asked how our stay was and when I mentioned the lack of housekeeping service the agent just shrugged her shoulders. I know we had the do not disturb sign on but it was never on until late in the day, after the time we saw housekeeping staff on the floor. I used to be an executive housekeeper so I know how the system works. We ended up getting a roll of toilet paper from the front desk. Substandard service from staff who didn’t seem to care about guests and were generally disinterested. The breakfast waiter was the terrible - no greeting, shrugging his shoulders when he sat us at a table with dirty cutlery, then complaining loudly about hotel management to another staff member. I try to stay in Accor brand hotels when I can as I have had great experiences in the past. This stay is one I wish I could forget - I won’t be back and I won’t be recommending the hotel to anyone.

Jlyn, Apr 13, 2025

Good Stay

We like location, rooms and services. Highly recommended.

Natascia B., Apr 10, 2025

Excellent location, spacious room

Overall a good stay in a very spacious Junior Suite. However, the air conditioning was not working properly and the heat in the room made it difficult to have a good nights sleep. We had to end up using the fans which only helped a little. Getting in/out of the shower was surprised there was no grab bars or handles as it is a very high step. Breakfast selection was very good, staff were helpful.